Every Passenger Has Rights – Learn Yours.

If your flight is delayed, cancelled, or overbooked, the law protects you.





EU 261/2004 — Flight Delays & Cancellations

  • Compensation: possible for 3+ hour arrival delays or cancellations within airline control.
  • Care & assistance: meals, refreshments, accommodation if needed.
  • Timelines: airlines should respond in a reasonable timeframe; keep all documents.

Start claim process

Montreal Convention — Baggage

For lost or damaged baggage, you may be entitled to reimbursement up to set limits. Report issues at the airport immediately and keep your Property Irregularity Report (PIR).

Denied Boarding / Overbooking

If you were denied boarding due to overbooking, you may be entitled to compensation plus re-routing or refund options.

Passengers with Reduced Mobility

You have special assistance rights at European airports and with carriers. Request assistance in advance and at the airport desk.

Travel Insurance Basics

Insurance can complement your legal rights by covering non-refundable costs, medical, or additional delays outside airline responsibility.