Who we are
We are a non-profit association focused on clear guidance and fair treatment for air passengers in Albania. We explain your rights in plain language and point you to trusted help when you need it.
Our aim is to reduce confusion at stressful moments and give you a simple path to act quickly and fairly.
What we do
- Explain your rights for delays, cancellations, overbooking, and baggage issues.
- Provide simple steps to claim what you’re entitled to.
- Publish alerts and news that affect travelers.
We also partner with trusted services to help move your claim forward when you choose to proceed.
How we protect you
Flight delay compensation in Albania
Passengers departing from the EU/EEA (and some arriving flights operated by EU carriers) may be protected by EU rules commonly known as EC 261/2004. If your flight was significantly delayed, cancelled, or you were denied boarding, you could be entitled to compensation or care. AATA provides plain-language guidance and points you to trusted help.
Typical scenarios covered: long delays, last-minute cancellations, missed connections due to airline issues, and denied boarding due to overbooking. Weather, strikes by airport staff, or ATC restrictions can affect eligibility.
When are you eligible?
- Delay thresholds: Typically 3+ hours on arrival for compensation; shorter delays may still trigger care (meals, refreshment).
- Route and carrier: EU/EEA departures are generally in scope; arrivals to the EU may be in scope when operated by an EU carrier.
- Airline responsibility: Events within the airline’s control are more likely to qualify; extraordinary circumstances may not.
Note: This page is informational and not legal advice. Eligibility depends on the facts of each case.
EU 261/2004 — Flight Delays & Cancellations
- Compensation: possible for 3+ hour arrival delays or cancellations within airline control.
- Care & assistance: meals, refreshments, accommodation if needed.
- Timelines: airlines should respond in a reasonable timeframe; keep all documents.
Montreal Convention — Baggage
For lost or damaged baggage, you may be entitled to reimbursement up to set limits. Report issues at the airport immediately and keep your Property Irregularity Report (PIR).
Denied Boarding / Overbooking
If you were denied boarding due to overbooking, you may be entitled to compensation plus re-routing or refund options.
Passengers with Reduced Mobility
You have special assistance rights at European airports and with carriers. Request assistance in advance and at the airport desk.
Travel Insurance Basics
Insurance can complement your legal rights by covering non-refundable costs, medical, or additional delays outside airline responsibility.
How we protect you
- Submit documents
- We review your case
- We contact the airline
- We push for resolution
Attach your boarding pass & receipts for faster processing.
Complaint form
Frequently Asked Questions
Which flights are eligible under EU 261?
Many flights departing the EU/EEA (and some arrivals on EU carriers) may be covered. Keep all your documents and check our Rights page.
How long does a claim take?
It depends on the airline, route, and complexity. Submitting complete documents speeds things up.
What if weather caused the delay?
Extraordinary circumstances like severe weather may affect compensation, but care and rerouting can still apply.
Do you charge a fee?
No — the association provides information. Any partner service fees are disclosed before you proceed.